Shipping & Delivery

All packages shipped out will be via a trackable method. Once our supplier forwards the tracking number to us, we will in turn send you the tracking number via email.

Most of our orders take from 8-14 working days to be delivered.

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

 

Order processing times

Please note that order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to the shipping company for dispatch. Once an order has been processed, it will then be shipped out, and a tracking number will be made available to you.

 

Order cancellations

We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@privatevintagecollection.com as soon as possible if you would like to cancel your order.

 

Orders that are unable to be delivered

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item’s value if that happens. So please do remember to check your address carefully when you place an order.

 

Separate packages

If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in the warehouse. Simply drop us an email at support@privatevintagecollection.com and we’ll take care of it right away.

 

Order tracking

Once your order ships out and our database updated with your online tracking number, we’ll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at support@privatevintagecollection.com and we’ll check it out for you right away.

Returns

Our policy lasts for 30 days from the delivery date. If 30 days have gone by since delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you must specify the reason for return or a picture showing that the item got damaged during the shipping process.

Please do not send your purchase back to the manufacturer – email us directly at support@privatevintagecollection.com

We will not accept return inquires after 30 days from the delivery date for any reason.

Refunds

Once your return request is received, we will reply back to you and give a refund as quickly as possible. We might have to notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company and your bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. Your refund should be on your way.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@privatevintagecollection.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@privatevintagecollection.com.

Return for gifts items
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping your return
To return your product, you should first email us with your request and the reason

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item